Terms and Conditions

1. General Provisions

1.1. These Terms and Conditions constitute a binding agreement between you (hereinafter referred to as “you” or the “User”, depending on the context) and JSC Aid Group, ID No. 405176973, legal address: 162 M. Tsinamdzghvrishvili St., Tbilisi, Georgia (hereinafter referred to as “we” or the “Company”, depending on the context), and establish and regulate the terms of use of the Company's application and website www.supta.ge (hereinafter referred to as the “Website”).

1.2. The Website and related services, including any communication made by the Company to Users regarding the services offered, are hereinafter collectively referred to as the “Platform”.

1.3. Please read these Terms and Conditions carefully, as they govern your use of the Website. If you do not agree with these Terms and Conditions, please leave the Website.

1.4. By accepting these Terms and Conditions, the User confirms that they have read and understood them, wish to use the Platform operated by the Company and undertake to comply with the requirements set forth herein.

1.5. By selecting “I agree to the Terms and Conditions” in the registration form, you also agree to the Personal Data Processing Policy and consent to the processing of your personal information by the Company for the purpose of registering you as a User of the Platform, in accordance with Georgian legislation and applicable personal data protection requirements. You also fully agree to the Personal Data Processing Policy, which forms an integral part of these Terms and Conditions.

2. Definitions

2.1. The terms used in these Terms and Conditions have the meanings set out below, unless the context of the document clearly indicates otherwise:

2.1.1. Terms of Use — these Terms, together with any other rules and/or conditions incorporated herein by reference and governing the User's access to and use of the Platform, including any content, functions and services offered on the Website;

2.1.2. Website — www.supta.ge, through which Users access the Company's Platform and related information;

2.1.3. User — a legal entity or natural person who meets the requirements set forth in these Terms and wishes to use the Supta.ge Platform;

2.1.4. Authorization — access by a registered User to their personal account created on the Website;

2.1.5. Users — Users registered on the Platform;

2.1.6. Parties — the Company and its Users.

3. Representations and Warranties

3.1. By accepting these Terms and Conditions, the User confirms that:

3.1.1. The Company is not responsible for the accuracy of information published on the Platform or for actions taken by the User through the Platform;

3.1.2. The Company is released from liability arising from the User's actions, including breach of any agreement, these Terms and Conditions, applicable legislation or regulations and other similar circumstances;

3.1.3. The User is either a legal entity established in accordance with Georgian law or a natural person who has reached the age of 18;

3.1.4. The User has read these Terms and finds them acceptable;

3.1.5. All information provided by the User is accurate;

3.1.6. The User will perform their obligations under these Terms fully, properly and in good faith;

3.1.7. The User will immediately notify the Company in writing of any circumstances that may contradict the above representations or result in a breach of the warranties;

3.1.8. The User will not engage in conduct that violates the service terms, the Company's privacy requirements or Platform usage standards, is unlawful, misleading, discriminatory or fraudulent, or violates the rights of others;

3.1.9. The Company enters into the agreement in reliance on the representations, warranties and obligations set out herein and considers them contractual terms. A breach thereof may constitute grounds for the Company to refuse to supply a product and/or provide a service under the agreement and these Terms;

3.1.10. The Platform's design, software, underlying source code and other materials are protected by copyright and other intellectual property rights.

3.2. The Company is not responsible, including for:

3.2.1. The accuracy of personal information provided by the User and any damage resulting from inaccuracies therein;

3.2.2. Damage caused by the User to third parties.

4. User Registration

4.1. To use the Platform, the User must register and agree to these Terms and the Personal Data Processing Policy.

4.2. Registration may be completed:

4.2.1. Using authorization details from an existing social network account (Facebook, Google) or Apple/Android ID; or

4.2.2. By providing a first name, last name, email address and password.

4.3. To successfully complete registration, SMS verification is required by confirming the mobile phone number with a special SMS code.

4.4. After completing registration, the User is entitled to use the services offered by the Company.

4.5. The User must keep their account access credentials secure and must not disclose them to third parties. For security purposes, the Company recommends using a strong password and updating it periodically.

4.6. The User assumes full responsibility for any activity performed through their account. If a person accesses the User's account on the User's behalf and under their instruction, that person is deemed to have the relevant authority. The Company is not responsible for damage resulting from unauthorized access to the User's account by a third party.

4.7. The User must immediately contact the Company's service center by telephone or email if they have reasonable grounds to suspect that their login information, password or other security credentials have been stolen, lost, used without authorization or otherwise compromised.

4.8. By creating a personal account, the User represents and warrants that doing so does not violate any law, regulation or third-party right. The User must protect the Company's interests and compensate the Company for any damage resulting from a breach of these requirements, where applicable.

4.9. The User must ensure that information in their personal account is accurate and kept up to date. The Company is not responsible for damage resulting from failure to comply with this obligation and may at any time request confirmation of the accuracy of information or supporting documents/evidence.

5. Universal Identifiers Registered in the Identification System

5.1. Username — the email address or telephone number provided during registration;

5.2. Password — one of the parameters required for authorization and determined by the User;

5.3. Mobile Phone Number — the telephone number on which the User receives one-time codes and passwords required for relevant operations, where applicable, as well as notifications from the Company;

5.4. For service improvement and/or security purposes, the Company may introduce additional or different User identifiers, of which the User will be informed separately.

6. Authorization

6.1. After account registration and verification, the User completes authorization in order to use the Platform.

6.2. Authorization is completed using the email address/telephone number and password provided by the User, or through an existing social network account (Facebook, Google) or Apple/Android ID.

7. Limitation of the Company's Liability

7.1. You agree that you are free to choose whether or not to use the services and do so at your own discretion and risk.

7.2. The Company provides its services with appropriate qualification and care and in accordance with the terms described in this Agreement.

7.3. The Company's liability to the User applies to an intentional, culpable breach of its obligations and includes the obligation to compensate direct damage resulting from such breach, where applicable.

8. Product or Service Selection, Ordering and Receipt Procedure

8.1. After authorization, the User selects the desired product category and may filter products by category, product characteristics and/or other available parameters.

8.2. By selecting the “Add to Cart” button, the User chooses and adds the desired product to their cart.

8.3. After adding products to the cart, the User proceeds to checkout, where the selected products and total amount are displayed and the User may choose a preferred payment method.

8.4. The User consents to the relevant order or service fee being charged using the selected payment method.

8.5. The User acknowledges that the Company is not responsible for defects identified more than 14 calendar days after delivery of the product/goods, except where otherwise provided by applicable law or relevant warranty conditions.

9. Payment Methods

9.1. The following payment methods are available on Supta.ge:

9.1.1. Bank transfer based on an invoice;

9.1.2. Payment by bank card;

9.1.3. Quick payment through the relevant payment service;

9.1.4. Payment using supported crypto assets, including Bitcoin, Litecoin, Bitcoin Cash, Bitcoin Gold, Dash and Zcash. The list of supported crypto assets may change periodically.

10. Delivery Service

10.1. Delivery service is available daily, except Sunday, from 10:00 to 18:00. Orders received after 18:00 will be delivered on the next working day.

10.2. The minimum order value for delivery within Tbilisi is 50 GEL.

10.3. The delivery fee for orders from 50 GEL up to 100 GEL is 10 GEL.

10.4. The delivery fee for orders from 100 GEL up to 150 GEL is 5 GEL.

10.5. Delivery for orders 150 GEL or more is free of charge.

10.6. If the User cancels an order or part of an order, the corresponding value of the cancelled order, part thereof or product will be refunded in accordance with the applicable terms.

11. Return of Products Purchased Remotely

11.1. In accordance with the requirements of the Law of Georgia on Consumer Rights Protection and subject to the conditions provided by law, the User may withdraw from a distance contract in the cases and within the periods prescribed by law, including, where applicable, within 14 calendar days after receiving possession of the product.

11.2. Refunds are processed in accordance with the applicable return conditions. Detailed information regarding the return procedure, time limits and exceptions is available in the Return Policy, which forms an integral part of these Terms and Conditions.

12. Duration and Termination of the Agreement

12.1. This Agreement enters into force when the User selects “I agree to the Terms and Conditions” and remains in force until the User has fully performed their obligations toward the Company.

12.2. Full and proper payment of the price of a purchased product constitutes performance of the relevant monetary obligation. Performance of a monetary obligation does not by itself terminate these Terms and Conditions.

13. Governing Law and Dispute Resolution

13.1. These Terms are governed by and interpreted in accordance with the laws of Georgia.

13.2. Georgia shall be considered the place of performance of these Terms.

13.3. Any dispute or disagreement relating to these Terms or their interpretation shall initially be resolved through negotiations between the Parties.

13.4. If the Parties fail to reach an agreement through negotiations within 30 calendar days, either Party may use other dispute resolution remedies available under Georgian law.

14. Amendments to These Terms

14.1. These Terms may be amended. Changes may be introduced without prior individual notice to the User where such changes do not worsen the User's position and/or do not alter material terms of the Agreement.

14.2. In the event of a material amendment to the Agreement, the User may be required to accept the updated Terms again in order to continue using the services without interruption.

15. Personal Data Processing Policy

15.1. Please carefully review the Personal Data Processing Policy, which describes matters relating to the processing and protection of personal data. By accessing and using the Website, you confirm that you have reviewed the relevant policy and the conditions governing use of the Website.

16. Transitional Provisions

16.1. The headings used in these Terms are included for convenience only and do not affect their interpretation.

16.2. Upon request, the User must provide the Company with additional information and relevant supporting documents requested by the Company or required under Georgian law.

16.3. If any provision of these Terms, or part thereof, is cancelled, declared invalid or otherwise ceases to apply for any reason, this shall not affect the validity or enforceability of the remaining provisions.

16.4. The Company may amend these Terms and, where applicable, inform the User through Supta.ge communication channels, including the Website, SMS, email or any other available channel.

16.5. Without the Company's prior written consent, the User may not transfer rights or claims arising under these Terms or assign obligations to another person.

16.6. In matters not specifically regulated by these Terms, the Parties shall be guided by the relevant provisions of Georgian law and/or any additional terms agreed between them.