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Terms and Conditions | Supta.ge

Terms and conditions

Terms and Conditions for the web page www.supta.ge

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Terms and Conditions
  1. 1. General Provisions: Rules and Terms
    1.1 These terms and conditions constitute a binding agreement between you (hereinafter referred to as "you" or "User" depending on the context) and Ltd. "AID Group" (VAT code 405176973), legal address: Tbilisi, M. Tsinamdzghvrishvili Street, No. 162 (hereinafter referred to as "we" or "Company" depending on the context), which sets and regulates the terms of use of the Company's application/website: www.supta.ge (hereinafter referred to as "Website").
    1.2 The Website and related services, including any communication made by the Company to users regarding the services offered, shall hereinafter be collectively referred to as the "Platform."
    1.3 Please read these terms and conditions carefully, as they govern the conditions under which you may use the Website. If you do not agree with these terms, please exit the Website.
    1.4 By expressing your consent to these terms, the user confirms that they have read and understood these terms and conditions, wish to use the platform operated by the Company, and undertake to comply with the terms and conditions outlined herein.
    1.5 By marking "I agree to the terms and conditions" on the registration form, you also agree to the personal data processing policy and consent to the processing of your personal data in accordance with the relevant laws of Georgia, including the Law on Protection of Personal Data, and the confidentiality rules governing the use of your personal information. You also fully agree with the personal data processing policy posted on www.supta.ge, which forms an integral part of the platform's terms and conditions.

 

  1. 2. Terminology Definitions
    2.1 The terms used in these terms and conditions have the following meanings, unless otherwise clearly indicated in the context of the document:
    2.1.1 Terms of Use – refers to these terms, along with any other rules or conditions that may be associated with them and regulate the user's access to and use of the Platform, including all related content, features, and services offered on the Website.
    2.1.2 Website – refers to www.supta.ge, through which users access the Platform and the related information.
    2.1.3 User – refers to any legal or natural person who meets the requirements specified in these terms and wishes to use the www.supta.ge Platform.
    2.1.4 Authorization – refers to the access of a registered user to their personal portal on the Website.
    2.1.5 Users – refers to individuals who have registered on the Platform.
    2.1.6 Parties – refers to the Company and its Users.

 

  1. 3. Representations and Warranties
    3.1 By accepting these terms, the user confirms that:
    3.1.1 The Company is not responsible for the accuracy of the information posted on the Platform, nor for any actions taken by users through the Platform.
    3.1.2 The Company is released from any responsibility arising from the user's actions, including any breach of these terms or other agreements, non-compliance with applicable laws, etc.
    3.1.3 The user is a legal person established under Georgian law, or an individual over 18 years of age.
    3.1.4 The user has full legal capacity, is not under the influence of drugs, alcohol, or other intoxicating substances, and is not under duress, fraud, threats, or any unlawful influence. The user fully understands the legal consequences of their actions.
    3.1.5 The user has read and agrees with the terms and conditions.
    3.1.6 All the information provided by the user is accurate.
    3.1.7 The user will perform their obligations in good faith and in accordance with the terms.
    3.1.8 The user will immediately inform the Company of any circumstances that may contradict the above representations or warranties.
    3.1.9 The user will not engage in actions that violate the service terms, confidentiality, or the platform’s usage standards.
    3.1.10 The Company relies on the representations, warranties, and obligations set forth in this Agreement and considers them part of the contract. Any breach of these by the user may lead to the Company refusing to provide the product/service as per the contract.
    3.1.11 Intellectual property rights for the Platform's design, software, and other materials are protected by copyright and other intellectual property laws.

 

  1. 4. Registration as a User
    4.1 In order to use the app, the user must register and agree to these terms and the personal data processing policy.
    4.2 Registration can be done:
    4.2.1 By entering authorization data from social networks (Facebook, Google), or Apple/Android ID; or
    4.2.2 By entering the name, surname, email address, and password.
    4.3 After registration, the user must complete an SMS verification by confirming the mobile phone number with a special code.
    4.4 Once registration is complete, the user may access the services offered by the Company.
    4.5 The user must keep their login credentials safe and never share them with third parties. The Company recommends using a strong password and updating it periodically for security purposes.
    4.6 The user is fully responsible for any actions taken with their account.
    4.7 The user must immediately contact the Company if they suspect that their account information has been stolen or compromised.

 

  1. 5. Registered Universal Identifiers in the Identification System
    5.1 Username – The email address or phone number provided during registration.
    5.2 Password – The user-defined parameter required for authorization.
    5.3 Mobile Phone Number – The number through which the user receives one-time access codes and notifications.

 

  1. 6. Authorization
    6.1 After account registration and verification, the user must authorize to use the application.
    6.2 Authorization is done using the email/phone number and password or social network login details (Facebook, Google).

 

  1. 7. Company’s Liability Limitation
    7.1 The user agrees that they are free to choose whether to use the service or not, and this is done at their own discretion and risk.
    7.2 The Company ensures the service is provided with appropriate qualifications and diligence, according to the terms set forth in this Agreement.
    7.3 The Company is only liable for intentional or gross negligence in the breach of its obligations, resulting in direct damages.

 

  1. 8. Selection, Ordering, and Receiving Procedure
    8.1 After authorization, the user can select the desired product category and filter options.
    8.2 The user adds the desired product to their cart.
    8.3 The user proceeds to the checkout page, where they can choose a payment method.
    8.4 The user agrees that the payment will be deducted from their account for the Company’s service fee.
    8.5 The Company is not responsible for any defects discovered 14 calendar days after delivery.

 

  1. 9. Payment Methods
    9.1 The available payment methods are:
    9.1.1 Bank transfer based on an invoice.
    9.1.2 Credit or debit cards issued by commercial banks in Georgia.
    9.1.3 Cryptocurrencies, including Bitcoin, LiteCoin, Bitcoin Cash, and others.

 

  1. 10. Delivery Service
    10.1 The delivery service operates daily, except Sundays, from 10:00 to 18:00. Orders placed after 18:00 will be delivered the next business day.
    10.2 Minimum order cost: 50 GEL.
    10.3 Delivery fee for orders between 50 and 100 GEL: 5 GEL.
    10.4 Free delivery for orders over 100 GEL.
    10.5 If the user cancels the order or part of it, the corresponding amount will be refunded.

 

  1. 11. Return Policy for Distance Selling
    11.1 The user may cancel the contract within 14 calendar days, in accordance with the Law on Protection of Consumer Rights of Georgia.
    11.2 Refunds will be made to the bank account used for the original payment.

 

  1. 12. Duration and Termination of the Agreement
    12.1 This Agreement becomes effective when the user accepts the terms and remains in force until the user's obligations are fully completed.
    12.2 Full payment of the product price does not terminate the terms and conditions.

 

  1. 13 Governing Law and Dispute Resolution
    13.1 These terms are governed by Georgian law.
    13.2 Any disputes related to these terms will be resolved through negotiations.
    13.3 If no agreement is reached within 30 days, the parties may resolve the issue through legal means available under Georgian law.

 

  1. 14. Amendments to the Terms
    14.1 These terms may be amended without prior notice to the user, unless the changes affect the user's interests or alter the essence of the Agreement.
    14.2 In case of substantial amendments, the user must agree to the new terms to continue using the services.

 

  1. 15. Personal Data Processing Policy
    15.1 Please read the Personal Data Processing Policy regarding unauthorized access to personal data on www.supta.ge. By using the website, you confirm that you agree to the privacy policy and terms of service.

 

  1. 16. Transitional Provisions
    16.1 The headings used in these terms are for convenience only and do not affect the interpretation.
    16.2 The user must provide additional information or documents as requested by the Company or as required by Georgian law.
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