Personal data processing policy

Personal Data Processing Policy

This Personal Data Processing Policy, hereinafter referred to as the "Policy," is a document outlining how your/customer-provided personal information is collected and used by www.supta.ge.

We value your visit to our website www.supta.ge and the interest you show in our services. We are committed to protecting your interests and ensuring the security of the information you provide.

The conditions for the processing of personal data when using the website are defined in this Personal Data Protection Policy, which is based on the "General Terms and Conditions" approved by us.

By electronically marking/accepting ("I Agree") the terms and conditions, you confirm that you also agree to this Personal Data Processing Policy. You ensure that the information you provide is accurate and true. Providing the information is done at your own discretion, and you have all the rights and permissions provided by the law.

Who We Are Legal Name: LLC "AID Group", Tax ID: 405176973, Legal Address: Tbilisi, Chugureti District, Tsnami Street, No. 162.
Brand Name: Supta.ge is N1 business supply platform, offering a wide range of products and fast delivery services.

Scope of the Data Protection Policy
This policy applies to our customers.

Definitions
The terms used in this policy have the meaning defined by the "Personal Data Protection Law" of Georgia and other relevant regulations.

How Do We Collect Your Data?
Your personal information may be collected only when you contact us. When you register as a user on the www.supta.ge website, you provide personal data for accessing our services.

After registration, you will receive services, information on updates, notifications, and use our network by browsing or visiting our website.

Information About Personal Data Protection
Please be informed that we may only use your personal data if there is a specific contractual or legal basis.
In accordance with Georgian law, we:

• Ensure the confidentiality of your data;
• Use the personal data we collect from you in a legitimate manner;
• Provide you with full and detailed information regarding the processing of your personal data upon request.

Personal Information We Collect
In order to register as a "user" and be able to benefit from the services offered by www.supta.ge, you need to provide the following information during registration:

Identification Data
For natural persons registering as users: first name, last name, personal identification number;
For legal entities registering as users: company name, identification code, authorized person's first and last name.

Contact Information
Address (physical), email, phone number, and other details.

Contractual Data
Detailed information regarding the products and services we provide.

Device Data
IP address, cookies, application logs, behavioral data, location data, and more.

Communication Data
Data obtained through email, telephone, chat, social media, or other communication channels.

Public Access Data and Records
Information available about you from public sources.

Legal Basis for Using Your Personal Data

• Your written consent;
• Fulfillment of contractual obligations;
• Our legitimate interests;
• Our legal obligations.

How We Use Your Personal Data

• To fulfill your requests and perform our rights and obligations;
• To improve our services through various research;
• To offer advice or recommendations related to the service;
• For the development/management of services;
• To manage risks for us and our customers;
• To comply with applicable laws and regulations;
• To respond to complaints and find resolutions;
• To update our services, identify products and services of interest to you, and provide you with relevant information.

Sharing Data with Third Parties
The personal data we collect is confidential. Sharing it with third parties is only allowed if required by law.

Our Legitimate Interests

• Monitoring the fulfillment of obligations towards users or the fulfillment of contractual obligations by users;
• Updating our service data, identifying relevant products and services for you, and sending related information, including through Facebook Pixel, SMS, and email campaigns;
• Preparing various reports, research, and accounts related to our business activities;
• Ensuring data security;
• Fulfilling our legal obligations;
• Sending or delivering relevant correspondence/messages to you/customers.

Sources from Which We Obtain Personal Data
We may collect personal information from you and the following sources:

• When you register on our website and become a user;
• When you register for our online services;
• When you use our products or services;
• When you contact us by phone or visit our branch;
• When you use our site, mobile application, and online consultation function (online chats on different social networks or on the www.supta.ge website);
• When you send us letters by mail or email;
• When you use our services or services associated with us.

Cookies
We aim to constantly improve the quality of service and user experience and ensure your security while you visit our website. Therefore, we collect cookies (ready-made records) about you during your use of our website and other remote platforms. Cookies are used to personalize and improve your experience and ensure security. We aim to understand how you use our website.
When visiting our website, you have the option to agree/disagree with the use of cookies and manage the purpose of cookies as per your preferences (for example, you can opt out of cookies for analytical or marketing purposes).

Data Retention Period and Security of Your Data
We store your personal data for the entire duration of the service provided to you.
We aim to continually improve the service and experience during your visit to our website while ensuring your security. For service improvement, we are authorized to monitor customer behavior while using our website. Monitoring does not involve the collection or processing of personal/confidential/commercial information. The purpose of the monitoring is to study general user activity.

Only those employees who require access to personal data to perform their duties have access to personal data processing.
We have taken appropriate organizational and technical measures (including access testing and other preventive actions) to ensure data security.

User Rights
Website users have the right to request and receive, free of charge, the following information:

• Whether their data is being processed and the justification for it;
• The purpose and legal basis for data processing;
• The source of the data collection;
• Access to their personal data and free copies of such data;
• Request for correction, update, completion, blocking, suspension of processing, deletion, or destruction of inaccurate or outdated data or data collected and processed against the law;
• Withdraw consent at any time without explanation and request the cessation of data processing or destruction of processed data (unless there is another legal basis for data processing);
• Appeal to the Georgian authorities if they believe that their data is being processed unlawfully.

Limitations of User Rights
In accordance with Georgian law, the above rights may be limited if explicitly required by law, as long as it does not violate fundamental human rights and freedoms.
The restrictions will be applied only to the extent necessary to achieve the intended purpose.
In case of restrictions, the decision will be communicated to the user in a manner that does not interfere with the goal of the restriction.

To delete your personal data, please contact us via email: sales@supta.ge.

Policy Updates and Additional Information
This document is subject to necessary updates. Any changes to this Personal Data Protection Policy will be immediately published on our website www.supta.ge.

For any inquiries regarding our policy or data processing, please contact us using the following communication channels:
Address: Tbilisi, Chugureti District, Tsnami Street, No. 162
Phone: +995322110626
Email: info@supta.ge