F.A.Q
 

How to place an order?

 

To order products in the online shop “Supta.Ge” both natural and legal persons must be registered. After passing the authorization on the site, find the desired product, put it into the basket and click on the order button. Upon completion of the order, you will receive an invoice to your e-mail address and obtain all the necessary accounting documents with the order.

 

What are the terms of delivery?

 

For corporate and partner companies, both in Tbilisi and the regions, delivery is free of charge.

For non-partner companies and natural persons, delivery of the purchased products above GEL 50 is free of charge within Tbilisi. A single order in the regions is calculated individually.

 

How to become a partner?

 

If your company cooperates with the distribution company Aid Group on a monthly basis, you will receive individual prices and terms. Individual prices and terms accepted for your company depend on the number of monthly purchase orders.

 

How long will it take to deliver an order?

 

If you place an order until 12:00 noon, you will receive the order on the same business day, and orders placed after 12:00 noon will be delivered on the next business day.

 

How are the payments made?

 

Payments are made both in cash and non-cash settlements.

 

How to return or replace the products?

 

Any product that is not identical to the order or is defective should be replaced. The defect must be determined at the moment of acceptance/delivery.